ServiceNow Summary

Document created by Jamie Pryer Employee on Sep 14, 2020Last modified by Mostafa Helmy on Sep 23, 2020
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ServiceNow is a Platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events.


This integration with RSA Identity Governance and Lifecycle, allows organisation to automatically collect access control list (ACL) data (who has access to what) and also directly provision/de-provision access too. This will also allow you to create/manage tickets between RSA IGL and ServiceNow


Cloud ApplicationsCollectorConnectorIdentity SourceAuthenticationOther
RSA Archer Suite Application Summary


Page Contents:


Summary - Collector (Governance) Capabilities



Note: please also see the Generic REST guide for a ServiceNow configuration, found here:

RSA Identity Governance and Lifecycle Generic REST Collector Application Guide 


Summary - Connector (Lifecycle) Capabilities 

Note: Uses SOAP Commands


RSA Identity Governance and Lifecycle - ServiceNow Application Guide Available
Create an Account
Delete an Account
Reset an Account
Add Account to Group
Remove Account from Group
Enable an Account
Disable an Account
Update an Account
Add Application Role to Account
Remove Application Role from Account

Create a Group

Delete a Group
Add Application Role to a Group
Remove Application Role from a Group
Add a Group to a Group
Add Application Role to Application Role
Remote Application Role from Application Role
Create Ticket
Update Ticket
Check Ticket Status
Create Request
Update Request
Check Request Status


Other useful Resources:


Resource SummaryRSA CertifiedOwnerCostDetails
RSA Identity Governance and Lifecycle Generic REST Collector Application Guide RSAServiceNow configuration using Generic REST collector


Detailed Guides

To learn more, please find attached the detailed guides:


For Additional Support

 For additional Professional Services support, if needed to implement this solution, please contact your local account rep.