000038795 - RADIUS Authentication failure in RSA SecurID Access - Request did not parse properly

Document created by RSA Customer Support Employee on Sep 17, 2020
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Article Number000038795
Applies ToRSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4.0
 
IssueRadius Authentication failure being received in the /opt/rsa/am/radius/yyyymmdd.log file.
No entries being seen in the Real-Time Authentication Monitor

04/27/2020 20:58:24 Attribute length field past end of packet
04/27/2020 20:58:24 Request did not parse properly, Rejecting
 
CauseThe cause of the error was determined to be a type of software doing a port check. There is no valid radius authentication packet being received on the port.
ResolutionIgnore this error or disable the port checking software.
WorkaroundN/A

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