Zendesk Summary

Document created by Jamie Pryer Employee on Sep 22, 2020
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Zendesk Inc. is an American customer service software company


This integration with RSA Identity Governance and Lifecycle, allows organisations to automatically collect access control list (ACL) data (who has access to what) and also directly provision/de-provision access too. 



General ApplicationsCollectorConnectorIdentity SourceAuthenticationOther
Zendesk Summary


Page Contents:


Summary - Collector (Governance) Capabilities


Summary - Connector (Lifecycle) Capabilities

RSA Identity Governance and Lifecycle - Zendesk Connector Datasheet Available
Create Zendesk User
Delete Zendesk User
Add Account to Zendesk Group
Delete Account from Zendesk Group
Enable Zendesk User
Disable Zendesk User
Update Zendesk User

Create Zendesk  Group

Delete Zendesk  Group


Note: Capabilities are always being updated, please check the documentation and comment below if something is not listed, which is required.


Other useful Resources / What Next:

ResourceRSA CertifiedOwnerCostDetails


Detailed Guides

To learn more, please find attached the detailed guides:


For Additional Support

 For additional Professional Services support, if needed to implement this solution, please contact your local account rep.