000039343 - RSA Authentication Manager 8.5 Identity Router enablement did not succeed, fails to download

Document created by RSA Customer Support Employee on Sep 24, 2020
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Article Number000039343
Applies ToRSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5.0
Platform: Linux
O/S Version: SUSE Linux 12
IssueAn attempt to download and enable an Identity Router, IDR in the AM Security Console fails at the Downloading Identity router image step, with the error "The identity router enablement did not succeed."
Failed

Performing precheck operations Completed..

Activity Details
Details
CauseA firewall is blocking the Security Console access to the Cloud service.
ResolutionThere are certain URLs that need to be whitelisted to be able to register the IDR and to allow the IDR to download updates.
If your Access tenant is in the US region, that is if you access the Cloud Admin Console from either:
https://access.securid.com/,
https://na2.access.securid.com/
https://na3.access.securid.com/
https://na4.access.securid.com/

The URLs to whitelist would be:

*.access.securid.com
*.auth.securid.com

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