| Issue | When sending an email approval reply from Outlook desktop, IGL is unable to parse the message which results in "reply could not be understood".
aveksaServer.log records error messages similar to the following:
05/01/2020 14:00:27.566 ERROR (ApprovalInboxProcessorServiceProvider) [com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider] Failed to send response to user informing them that their reply was not parsable. Message Details=05/01/2020 14:00:27.566 ERROR (ApprovalInboxProcessorServiceProvider) [com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider] Failed to send response to user informing them that their reply was not parsable. Message Details=FROM: "Smith, John" <JSmith@aveksa.com>REPLY TO: "Smith, John" <JSmith@aveksa.com>TO: =?Windows-1252?Q?GM_=96_Access_Approvals?= <access-approvals@aveksa.com>Subject: RE:Identity & Access - 14798 - Approval Required <AV-22275-REF>SendDate: Fri May 01 13:45:51 UTC 2020\AnsweredCONTENT-TYPE: text/html; charset=Windows-1252---------------------------
java.lang.NullPointerException at com.aveksa.server.email.common.EmailUtils.guessContentType(EmailUtils.java:665) at com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider.sendEmailResponse(ApprovalInboxProcessorServiceProvider.java:556) at com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider.sendEmailResponse(ApprovalInboxProcessorServiceProvider.java:466) at com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider.handleCouldNotParseEmail(ApprovalInboxProcessorServiceProvider.java:740) at com.aveksa.server.email.mailboxmonitor.ApprovalInboxProcessorServiceProvider.emailArrived(ApprovalInboxProcessorServiceProvider.java:1051) at com.aveksa.server.email.mailboxmonitor.MailboxMonitorThread.checkForMail(MailboxMonitorThread.java:186) at com.aveksa.server.email.mailboxmonitor.MailboxMonitorThread.run(MailboxMonitorThread.java:52)
When replying from Outlook Web Access (OWA), the emails are understood and parsed correctly. |
on Oct 1, 2020