000039333 - Provisioning Termination Rule creating request to revoke groups even though there is already a request from rule to remove same groups in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Oct 6, 2020
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Article Number000039333
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.2.0, 7.2.1

A Provisioning - Termination Rule is generating a request to remove groups from an account even though there is a pending request to Remove the Same groups from the Account.

1. For example, for a Provisioning - Termination Rule that removes Accounts
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2. Following Change Request is created by rule for a terminated user to revoke group entitlements.
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3. If the Change Request is not completed for some reason and if same user is rehired and then terminated again the rule creates same request as above.
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CauseIn some instances, the product was not checking for all types of Pending Change Requests. 
This issue is resolved in the following RSA Identity Governance & Lifecycle patch levels: 
  • RSA Identity Governance & Lifecycle 7.2.0 P05
  • RSA Identity Governance & Lifecycle 7.2.1 P01