000039362 - Unable to access RSA Authentication Manager Embedded Identity Router setup console

Document created by RSA Customer Support Employee on Oct 7, 2020
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000039362
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
IssueFrom RSA Authentication manager Security Console, The identity router is downloaded and enabled successfully.
User-added image

When you click Configure Identity Router, you might not be able to access the Identity Router Setup Console. The following error is displayed.

Service Temporarily Unavailable

User-added image
CauseBrowser does not trust the self-signed certificate. This will be fixed in an upcoming hotfix and/or patch to the embedded identity router.

To access the Identity Router Setup Console:

  1. (Optional) You can upload a trusted certificate, for example, the certificate used by the Authentication Manager, on the Company Settings page in the Cloud Administration Console. After the identity router is configured, the browser uses this certificate.
  2. In the Security Console, after you click Configure Identity Router, copy the identity router URL from the pop-up page.
  3. Paste the identity router URL into a new browser tab.
  4. In the URL, replace the Authentication Manager Fully Qualified Hostname with the Authentication Manager IP address, and press Enter.
  5. You can now access the Identity Router Setup Console and configure the identity router.

If you did not upload a trusted certificate in step 1, repeat steps 2 to 4 when you need to access the Identity Router Setup Console.

User-added image

WorkaroundUse Google Chrome, which allows you to bypass the warning message and proceed.
User-added image