000039355 - Archer Vendor Portal Service install fails with service failed to start message

Document created by RSA Customer Support Employee on Oct 7, 2020
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Article Number000039355
Applies ToProduct Set: Archer Vendor Portal Service
Product/Service Type: Archer
Version/Condition: 1.0
Platform: Windows
Issue  At the end of the Vendor Portal Service Install, while trying to start the service, it fails with the following error:

Service 'RSA Archer Vendor Portal Service' (RSAArcher/VendorPortalService) failed to start.  Verify that you have sufficient privileges to start system services.

The Windows System Event log contains:

The RSA Archer Vendor Portal Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

No Vendor Portal logs are written.

CauseThere are some prerequisites that are called out in the Vendor Portal Service Guide that were likely missed, most likely Microsoft .NET Core SDK 2.2.207. There is a more current version of the SDK (3.1x) but it will not work with the Vendor Portal Service until a future release.

ResolutionVerify that on the Vendor Portal Service Server you have installed the following:

Microsoft .NET Framework Runtime 4.8
Microsoft .NET Core SDK 2.2.207

Restart Windows, then delete the Vendor Portal Service Install folder and reinstall.