000039261 - Email notification contain a system-generated string in Archer

Document created by RSA Customer Support Employee on Oct 7, 2020
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Article Number000039261
Applies ToProduct Set: Archer
Product/Service Type: Archer
Version/Condition: 6.8.0.1
IssueArcher notification contains a system-generated string that is appended to the subject line even though it was not defined in the content.
e.g.,  {re: e4258d48-62b4-4be5-855d-cf795582d03b}

User-added image
Subject line configured for Notification Template
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CauseThe system-generated string is appended when Return Receipt is enabled in the notification template.
Resolution
  1. Navigate Administration > Notifications > Subscription Notification
  2. Select the Notification Template
  3. Select the Delivery tab
  4. Disable Return Receipt
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