000039369 - "Error opening installation log file" during uninstallation of RSA Authentication agent for windows

Document created by RSA Customer Support Employee on Oct 11, 2020
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Article Number000039369
Applies To
RSA Product Set: SecurID
   RSA Product/Service Type: Authentication Agent for windows
   RSA Version/Condition: 7.x 
   Platform: Windows
IssueThe following error is noticed while uninstalling RSA Authentication agent for windows.

Error opening installation log file. Verify that the specified location exists and is writable.

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CauseThis issue occurs if Windows Installer Logging is enabled, but the Windows Installer engine cannot properly write the uninstallation log file. This condition occurs if the Windows Installer's application heap becomes freed and loses the information about where to store the log file.

When this occurs, Windows Installer attempts to write to the location C:\Windows\System32 and addresses it as a file. Proper behavior would be to write to the following location and file name: C:\Users\<username>\AppData\Local\Temp\MSIxxxxxx.log.
ResolutionTo be able to successfully uninstall the agent, reboot the machine where RSA Authentication agent for windows has been installed. 
WorkaroundTo work around this issue, stop and restart the Explorer.exe process using Task Manager.
NotesMicrosoft:

Error when trying to uninstall an application: Error opening installation log file. Verify that the specified location exists and is writable.
https://docs.microsoft.com/en-us/troubleshoot/windows-client/application-management/error-opening-installation-log-file

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