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Release Notes 11.4.1.3: Appendix A. Offline Method (No connectivity to Live Services): Upgrade using the NetWitness Platform User Interface

Document created by RSA Information Design and Development Employee on Oct 14, 2020
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The following rules apply when you apply version upgrades:

  • You must upgrade the NW Server host first.
  • You can only apply a version that is compatible with the existing host version.

Caution: The offline User Interface method is only available if you are upgrading a host from 11.3.1.0, 11.3.1.1, 11.3.2.0, 11.3.2.1, 11.4.1.0, 11.4.1.1, or 11.4.1.2 to 11.4.1.3. If you are upgrading a host on an earlier version, you must use the Release Notes 11.4.1.3: Appendix A. Offline Method (No connectivity to Live Services): Upgrade using the NetWitness Platform User Interface method. After you complete Step 5 in Release Notes 11.4.1.3: Appendix A. Offline Method (No connectivity to Live Services): Upgrade using the NetWitness Platform User Interface, go to Upgrading from 11.3.1.x, 11.3.2.x, 11.4.1.x to 11.4.1.3.

Caution: If you are upgrading a host from 11.4.0.0 or 11.4.0.1 to 11.4.1.3 using the offline User Interface method, in Step 5 of Release Notes 11.4.1.3: Appendix A. Offline Method (No connectivity to Live Services): Upgrade using the NetWitness Platform User Interface, the upgrade will fail with the message Download error. You can still complete the upgrade successfully by following the steps in Upgrading from 11.4.0.0, or 11.4.0.1 to 11.4.1.3 .

Download the 11.4.1.3 Patch

 

Download the RSA NetWitness Platform 11.4.1.3 Upgrade Pack file, which contain all the NetWitness Platform 11.4.1.3 upgrade files, from the RSA Link https://community.rsa.com/community/products/netwitness/114/downloads to a local directory.
netwitness-11.4.1.3.zip

                               
Upgrading fromDownload and Stage file
11.3.x.xnetwitness-11.4.0.0.zip, netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip,  netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip

11.4.0.x

netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip
11.4.1.0netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip
11.4.1.1netwitness-11.4.1.2.zip and netwitness-11.4.1.3.zip
11.4.1.2netwitness-11.4.1.3.zip
 

Task 1. Populate Staging Folder (/var/lib/netwitness/common/upgrade-stage/) with Version Updates

     

  • If you are upgrading from 11.3.1.0 or later to 11.4.1.3, download the netwitness-11.4.0.0.zip, netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip upgrade package from RSA Link to a local directory.
  •  

  • If you are upgrading from 11.4.0.x to 11.4.1.3, download the netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip upgrade package from RSA Link to a local directory.
  •   

     

  • If you are upgrading from 11.4.1.0 to 11.4.1.3, download the netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip upgrade package from RSA Link to a local directory.
  •  

  • If you are upgrading from 11.4.1.1 to 11.4.1.3, download the netwitness-11.4.1.2.zip and netwitness-11.4.1.3.zip upgrade package from RSA Link to a local directory.
  • If you are upgrading from 11.4.1.2 to 11.4.1.3, download the netwitness-11.4.1.3.zip upgrade package from RSA Link to a local directory.
  •   
  1. SSH to the NW Server host.
  2. If you are upgrading from 11.3.1.0 or later to 11.4.1.3, copy netwitness-11.4.0.0.zip, netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip from the local directory to the /var/lib/netwitness/common/update-stage/ staging folder.

    sudo cp /tmp/netwitness-11.4.0.0.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.0.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.1.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.2.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.4.1.3.zip /var/lib/netwitness/common/update-stage/

  1. If you are upgrading from 11.4.0.x or later to 11.4.1.3, copy netwitness-11.4.1.0.zip, netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip from the local directory to the /var/lib/netwitness/common/update-stage/ staging folder.

    sudo cp /tmp/netwitness-11.4.1.0.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.1.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.2.zip /var/lib/netwitness/common/update-stage/

    sudo cp /tmp/netwitness-11.4.1.3.zip /var/lib/netwitness/common/update-stage/

  1. If you are upgrading from 11.4.1.0 to 11.4.1.3, copy netwitness-11.4.1.1.zip, netwitness-11.4.1.2.zip, and netwitness-11.4.1.3.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:
    sudo cp /tmp/netwitness-11.4.1.1.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.2.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.3.zip /var/lib/netwitness/common/update-stage/

  2. If you are upgrading from 11.4.1.1 to 11.4.1.3, copy netwitness-11.4.1.2.zip and netwitness-11.4.1.3.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:
    sudo cp /tmp/netwitness-11.4.1.2.zip /var/lib/netwitness/common/update-stage/
    sudo cp /tmp/netwitness-11.4.1.3.zip /var/lib/netwitness/common/update-stage/

  3. If you are upgrading from 11.4.1.2 to 11.4.1.3, copy netwitness-11.4.1.3.zip from the local directory to the /var/lib/netwitness/common/upgrade-stage/ staging folder. For example:
    sudo cp /tmp/netwitness-11.4.1.3.zip /var/lib/netwitness/common/update-stage/
    NetWitness Platform unzips the file automatically.

Task 2. Apply Updates from the Staging Area to Each Host

Caution: You must upgrade the NW Server host before upgrading any Non-NW Server host.

  1. Log in to NetWitness Platform.
  2. Go to ADMIN > HOSTS.
  3. Check for updates and wait for the update packages to be copied, validated, and ready to be initialized.

    "Ready to initialize packages" is displayed if:

    • NetWitness Platform can access the update package.
    • The package is complete and has no errors.

    Refer to Troubleshooting Version Installations and upgrades for instructions on how to troubleshoot errors (for example, "Error deploying version <version-number>" and "Missing the following update package(s)," are displayed in the Initiate Update Package for RSA NetWitness Platform dialog.)

  4. Click Initialize Update.

    It takes some time to initialize the packages because the files are large and need to be unzipped.
    After the initialization is successful, the Status column displays Update Available and you complete the rest of the steps in this procedure to finish the update of the host.

  5. Click Update > Update Hosts from the toolbar.


  6. Click Begin Update from the Update Available dialog.

    After the host is upgraded, it prompts you to reboot the host.

  7. Click Reboot from the toolbar.

Upgrading from 11.3.1.x, 11.3.2.x, 11.4.1.x to 11.4.1.3

After you click Update Hosts in step 5, complete these steps:

  1. Click Begin Update from the Update Available dialog.
    After the host is upgraded, it prompts you to reboot the host.
  2. Click Reboot Host from the toolbar.

Upgrading from 11.4.0.0, or 11.4.0.1 to 11.4.1.3

After you click Update Hosts in step 5, the upgrade will fail with the message Download error. You can successfully complete the upgrade by following these steps.

  1. In the Command Line Interface (CLI):

    1. SSH to NW Server.

    2. Run the following command:
      upgrade-cli-client –-upgrade --host-addr <IP of Netwitness Server> --version 11.4.1.3
  2. After the NW Server is successfully updated, log in to the NW Server user interface and go to Admin > HOSTS, where you are prompted to reboot the host.
  3. Click Reboot Host from the toolbar.

You can upgrade all the other hosts directly from the user interface:

  1. Click Begin Update from the Update Available dialog.
    After the host is upgraded, it prompts you to reboot the host.
  2. Click Reboot Host from the toolbar.

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