000039394 - Relay Server test fails (RSA NetWitness Platform 11.x version)

Document created by RSA Customer Support Employee on Oct 22, 2020
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Article Number000039394
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Endpoint Advanced Agent
RSA Version/Condition: 11.x
Platform: Linux
IssueThe 11.x version of Relay Server fails the Connection test
CauseThis could be due to firewall port 443 not open between the Relay Server and Endpoint Hybrid.
Selinux policy blocking internal port
FQDN not resolving.
ResolutionDownload the attached Guide for more detailed Information on troubleshooting connection between Endpoint Hybrid and Relay Server.