|Applies To||Product Set: Archer|
|Issue||Error while importing the package. The error shows that the package is not compatible with the environment because it is of a higher version. However, it is of the same version or higher. And the version that is shown in error is incorrect.|
|Cause||Web Application is not upgraded.|
This can be seen through w3wp logs. Check for: <AssemblyVersion> Web Application Version </AssemblyVersion>
The Assembly version is the Web application version. If this does not match your Archer version, then your web application needs to be upgraded.
For environments with multiple web servers, if this issue is intermittent, this could mean that one or more servers were not correctly upgraded, while other server(s) has been correctly upgraded.
You can also check w3wp logs for:
<AssemblyVersion> Web Application Version </AssemblyVersion>
This can show the web application version for each server.
|Resolution||Run the installer to upgrade the Web Application.|