000039427 - Advanced Workflow shows Your Login Session Has Expired in Archer 6.x

Document created by RSA Customer Support Employee on Nov 4, 2020
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Article Number000039427
Applies ToProduct Set: Archer
Product/Service Type: Platform, Advanced Workflow
Version/Condition: 6.x
IssueWhen accessing the Advanced Workflow Designer from the Application Builder, it is not opening and throwing the following expired session error:
User-added image
This issue will prevent you from the following:
- Editing any Advanced Workflow Design in any application
- Enrolling new records in an AWF
- Processing existing records in AWF
- Opening the Job Troubleshooter

From the Archer.AdvancedWorkflow.xml log file you will notice the following error:

<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
  <EventID>0</EventID>
  <Type>3</Type>
  <SubType Name="Critical">0</SubType>
  <Level>2</Level>
  <TimeCreated SystemTime="2020-10-22T16:27:40.7270857Z" />
  <Source Name="Archer.NET" />
  <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
  <Execution ProcessName="WpServiceHost" ProcessID="9728" ThreadID="7392" />
  <AssemblyVersion>6.7.400.1036</AssemblyVersion>
  <Computer>USE1WCCIEGRC003</Computer>
</System>
<ApplicationData>
  <TraceData>
   <DataItem>
    <TraceRecord Severity="Critical" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
     <TraceIdentifier>Archer.NET</TraceIdentifier>
     <Description>ArcherAuthenticatedSignonProvider.GetPrincipal: Session not valid</Description>
     <AppDomain>WpServiceHost.exe-WpAppDomain</AppDomain>
     <Exception>
      <Message></Message>
     </Exception>
    </TraceRecord>
   </DataItem>
  </TraceData>
</ApplicationData>
</E2ETraceEvent>
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent">
<System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system">
  <EventID>0</EventID>
  <Type>3</Type>
  <SubType Name="Error">0</SubType>
  <Level>2</Level>
  <TimeCreated SystemTime="2020-10-22T16:27:40.7281175Z" />
  <Source Name="Archer.NET" />
  <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" />
  <Execution ProcessName="WpServiceHost" ProcessID="9728" ThreadID="7392" />
  <AssemblyVersion>6.7.400.1036</AssemblyVersion>
  <Computer>USE1WCCIEGRC003</Computer>
</System>
<ApplicationData>
  <TraceData>
   <DataItem>
    <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
     <TraceIdentifier>Archer.NET</TraceIdentifier>
     <Description>The Workpoint.BPM.ServiceContracts.Rest.IAuth.Login operation had the following error:  Signon failed for D7AC27FBD1A8A839BA9206F600839C92.</Description>
     <AppDomain>WpServiceHost.exe-WpAppDomain</AppDomain>
     <Exception>
      <Message></Message>
     </Exception>
    </TraceRecord>
   </DataItem>
  </TraceData>
</ApplicationData>
</E2ETraceEvent>


 
ResolutionTo resolve this issue you need to clear the Workpoint Cache by following the steps below:
  1. Stop the Workflow Service on all servers it is running in..
  2. Go to Program Files/RSA Archer/Services/Workpoint/bin/cache
  3. Clear the contents of this folder.
  4. Start the Workflow Service.
  5. Repeat this on every AWF server.

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