000039310 - Date/time format change in RSA Adaptive Authentication (Cloud) Case management application

Document created by RSA Customer Support Employee on Nov 13, 2020
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Article Number000039310
Applies ToRSA Product Set: RSA Adaptive Authentication (Cloud)
RSA Product/Service Type: Adaptive Authentication (Cloud)
RSA Version/Condition: 14.1.X
IssueThe date format changed to show ‘o’clock’ in case management application, any reason how and why this changed? It used to show AM/PM instead of o’clock.
Attached screenshot.
ResolutionDate format in CM will be retrieved from browser language settings on client systems.

If you want to remove that o'clock format, then the workaround is to change the browser language to “English US”. If the Browser language is “English UK” then the o’clock would appear.

More details:

English US. -> will remove o'clock and make it in 12 hr AM/PM format.

English UK -> will have o’clock and it will be a 24 hr format.