000039445 - Request could not be handled error in RSA Identity Governance & Lifecycle Request Forms

Document created by RSA Customer Support Employee on Nov 17, 2020
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Article Number000039445
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1

 
Issue

When creating or editing a Request Form the error dialog "Request Error" "The Request could not be handled" is displayed.
 



This occurs when trying to add control types "Accounts(Non-Visual)" or "Account Table with actions".



 



User-added image

 



The following error message is logged in the avekasaserver.log file.
 




10/01/2020 16:10:06.873 ERROR (default task-14) [com.aveksa.gui.core.MainManager]
java.lang.NullPointerException
        at java.util.ArrayList.addAll(ArrayList.java:581)

 


 

CauseThis is a known issue in the following versions.
  • RSA Identity Governance & Lifecycle 7.1.1 P07 and later.
ResolutionThis issue is resolved in the following versions.
  • RSA Identity Governance & Lifecycle 7.1.1 P11
WorkaroundAvoid editing the form until you can patch. 

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