RSA Adaptive Authentication for eCommerce Customer Service Administration

Document created by Joseph Cantor Employee on Nov 24, 2020Last modified by Joseph Cantor Employee on Nov 24, 2020
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This course is part of the RSA Adaptive Authentication for eCommerce On-Demand (OD) Subscription.

 

Summary

This On-Demand self-paced course presents a detailed look into the AAeC Customer Service Administration application.

 

Overview

This On-Demand self-paced course explains in detail the Customer Service Administration application, including its components, back office users and features. Students will learn how to navigate through the application pages and how to use its features effectively. This course is required for organization’s administrators and AAeC administrators.

 

Audience

Customer, PS, CS, ES, Partners

 

Delivery Type

On-Demand Learning (self-paced eLearning)

 

Duration

60 Minutes

 

Prerequisite Knowledge/Skills

Prior to attending this class, students are encouraged to have completed the following
coursework:

  •  Introduction to Adaptive Authentication for eCommerce course.

 

Course Objectives

Upon successful completion of this course, participants should be able to:

  • Describe the Customer Service Administrator application.
  • List the different Back Office user types and distinguish their roles and privileges within the CSA Application.
  • Explain the features offered in CSA.
  • Manage BO users and BO user Groups.
  • Utilize the CSA pages and options.

 

Course Outline

  • Module 1 CS Admin Application Overview
    • Describe the Customer Service Administrator application.
    • List the different Back Office user types and distinguish their roles and privileges within the CSA Application.
  • Module 2 CS Admin Application Pages
    • Explain the features offered in CSA.
    • Utilize the CSA pages and options.
  • Module 3 Managing Back Office Users
    • View a BO user
    • Create a new BO user
    • Locate a BO user
    • Update a BO user
    • Delete a BO user
    • Change a password
  • Module 4 Managing Back Office User Groups/Manage BO User Groups:
    • Create new group (for single org and multiple org)
    • Define a group administrator
    • Rename a group

 

 

 

 

 

 

Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

If you need further assistance, contact us

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