RSA Reminder - End of Product Support (EOPS) Date for RSA Identity Governance and Lifecycle 7.1.x

Document created by RSA Product Team Employee on Nov 30, 2020
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Summary:

RSA continues to provide our customers with great features, community-driven enhancements, new solution capabilities, performance improvements, product updates and general fixes for our RSA Identity Governance and Lifecycle product offering. Customers can take advantage of these qualities by making sure their deployments are up-to-date and running the latest product version, found here: RSA Identity Governance & Lifecycle 7.2.1 

 

RSA would like to remind customers who are using a 7.1.x version of RSA Identity Governance and Lifecycle that it will reach End of Primary Support (EOPS) in March 2021 – please refer to the Product Version Life Cycle for RSA Identity Governance and Lifecycle page for additional details.

While product support calls can still be placed for issues encountered on this version after the EOPS date, the standard patch support processes will no longer be generally available.

 

Recommendation:

RSA strongly recommends and encourages customers to upgrade to the latest release. A wealth of information on the current release, blog writings, knowledge base articles and product focused advisories can be found on the  RSA Identity Governance & Lifecycle 7.2 Enablement Hub.

 

This Enablement Hub has been specifically designed to help bring everything together, as a one-stop shop for v7.2x.

The community includes everything you need from technical guides to knowledge base articles, along with blogs/videos about the new version plus a Q&A section, so you can interact with RSA team members and other RSA clients directly.

Refer to the following page, as a starting point for learning about changes in the latest release:

RSA Identity Governance and Lifecycle 7.2.1.x Release Notes 

 

For additional information on the most recent release, please review the RSA Identity Governance and Lifecycle v7.2.1 Announcement Advisory, which includes the following improvement areas: 

  • Access Assurance – Leveraging a Continuous and Risk-Based Access Assurance model that incorporates Identity and Access analytics to help organizations mitigate digital access risks by ensuring the highest levels of insights, confidence and assurance across an organizations most critical and sensitive assets.

  • Business User Experience - Providing a Simple, Informed and Guided Business User Experience which enables business users to focus on what is truly important and understand the risk (and impact) by surfacing additional rich context, highlighting areas of importance and prioritization of higher risk items. This unique experience lessens the burden of Identity management and governance processes on the business.

  • Customer Success – making it easier to deploy, manage, operate, maintain and expand the RSA solution by leveraging solutions that enable quick and efficient implementation and operations of core Identity management processes - coupled with metrics that highlight ongoing business value.

  • Plus much more! 

 

Additional Resources:

There are several RSA resources available to assist in making our customers successful with their upgrade journey:

  • RSA Account Management Team:
    • Please reach out to your RSA Account Management Team if additional information or inquiries are needed.

 

Join the RSA Identity Lifecycle and Governance Community:

Use the RSA Identity Governance and Lifecycle Community to interact with RSA Customers, other RSA Identity and Governance users, implementation partners and RSA consultants. You can post comments, ask questions, or answer questions that others have posted.  Whether you are a brand-new customer, or have been using the product for years, we believe that you'll find this private community to be extremely valuable. 

 

Obtaining Software and Documentation:

For additional documentation, downloads, and more, visit the RSA Identity Governance & Lifecycle page on RSA Link.

 

RSA EOPS Policy:

RSA has a defined End of Primary Support (EOPS) policy associated with all product and versions. Please refer to the Product Version Life Cycle page for additional details.

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