COMPLETE - EMERGENCY Maintenance Notification - RSA Archer SaaS - U.S. Production

Document created by RSA Archer SaaS Operations Employee on Dec 9, 2020Last modified by RSA Archer SaaS Operations Employee on Dec 18, 2020
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Summary:Please be advised upcoming scheduled maintenance windows for the RSA Archer U.S. Production and Non-Production Software-as-a-Service (SaaS) environments.
Details:

Availability of Advanced Workflow Action By Email and Enhanced Attachment Storage to Production is now scheduled after fixing the reported issues after deploying to non-production.

 

15/DEC/2020 Update:  We are still working on a fix for this but do not have an ETA at this time.  Thank you for your patience and we will provide additional updates as soon as possible.

 

17/DEC/2020 Update:  A fix has been identified for the issues observed after applying this update.  We are scheduling an emergency upgrade to deploy the upgrade and apply the fix in production.  This fix has been validated by multiple customers in non-prod.

Affected Functionality:
DescriptionStart TimeEnd TimeActual StartActual End

NON-PRODUCTION:  During this time there will be an interruption of service to the NON-PRODUCTION environment. No immediate impact from the Enhanced Attachment Storage solution. A future event to migrate attachments from the existing storage solution to the new storage solution will occur in Q1. Addition information will be sent.

04 Dec 2020

7:00 PM CST

05 Dec 2020

1:00 AM CST

04 Dec 2020

7:00 PM CST

04 Dec 2020

8:14 PM CST

PRODUCTION:  During this time there will be an interruption of service to the PRODUCTION environment. No immediate impact from the Enhanced Attachment Storage solution. A future event to migrate attachments from the existing storage solution to the new storage solution will

occur in Q1. Addition information will be sent.

18 Dec 2020

6:00 PM CST

19 Dec 2020

12:00 AM CS

18 Dec 2020

6:00 PM CST

18 Dec 2020

6:26 PM CST

Contacts:Please contact RSA Customer Support for further information.
HIGHLY CONFIDENTIAL RSA MATERIAL, RESTRICTED DISCLOSURE TO DIRECT RECIPIENT ONLY, NO FURTHER DISTRIBUTION PERMITTED

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