RSA IGL Recipes : Dashboard - Change Request Summary

Document created by Jamie Pryer Employee on Jan 5, 2021
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RSA IGL Version: V 7.2.x

Modules: Governance

Product Area: Dashboards - Topic - Change Request Summary

Time to apply: ~30 minutes



RSA IGL Recipes - The 12 Dashboards of Christmas - Summary , 2020 - Part 10 of 12


This dashboard shows information about Change Requests within your environment. The goal of this dashboard is to help understand the trending of Change Request and details on the different workflows and forms being used overall. 


Other useful links


Example Image (Click to enlarge)


Key Notes

  • This chart/report/dashboard is supplied "as is" - any modification of this item is done at your own risk. 
  • If you have issues applying this chart/report/dashboard, please comment below for help, DO NOT contact the RSA Support team.
  • This dashboard is applied at the "topic" level, but it could also be used at the "home/welcome" level if required.
  • If you would like more assistance with this chart/report/dashboard or for help in creating other chart/report/dashboards, then RSA Professional Services (RSA PS) is available to help.
    • Please contact your RSA Account Manager or local RSA Sales Rep or reply below for further assistance.
  • Do not forget to set "User Constraints" on your dashboards - otherwise everyone will be able to see them who has access to the object



The "Admin Collector Summary" dashboard, contains the following charts & Reports, all of which need to be created first, before you can implement this dashboard. Please see these documents for more info on how to create the required dashboard objects first:

  1. RSA IGL Recipes: WF Node Metrics 
  2. RSA IGL Recipes: Workflow Types 
  3. RSA IGL Recipes: Workflow Form Types 
  4. RSA IGL Recipes: CR Approvals & Activities Trending 
  5. RSA IGL Recipes: Telemetry Chart - Daily Request Processing Summary 


Dashboard Implementation

You MUST follow standard change request process and apply this solution in your lower environments first, before moving this to Production.

  1. Create each of the reports/charts as listed above in the "details" section
  2. Once all these charts/reports have been created successfully
  3. Go to Admin / Dashboards

  4. Go to the "Topic Dashboards" tab

  5. Find "Overview" & "Requests
  6. Press the "Edit" button

  7. Under the "Dashboard Overview" tab

    Dashboard Name: Overview

    Enabled: True/Checked

    Display Sequence: 1 (you can update this value in future, to move where this dashboard is shown).

    Layout: Proportional Layout,  select the option with 5 results, as shown below.

  8. Under "Dashboard Components" Tab.

  9. Click "Add Component" button.

  10. Add each of the charts, listed above, you must do this step for each chart.

  11. Update the order of the reports/charts so that final result is like the image below.

  12. Under the "User Constraints" tab set the correct level of access for who should see this dashboard. 
    Note: For this dashboard, as it appears on the home screen, it is STRONGLY recommended that you set constraints, otherwise everyone who logs in, will be able to see this dashboard. 

    This is the "Advanced" SQL that can be used, if you want to copy and paste the below

    /*AveksaAdmin, System Administrators*/
    users."User Id"='AveksaAdmin'
    or has approles (('Aveksa EDC','System Administrator'))


  13. Click "OK"

  14. The new dashboard should now be shown from the Home screen.


Next Steps

  • Please "hit reply" and share your feedback - we would love to see an image of this working in your environment!

  • Check out the other content found on the RSA IGL Recipes page: RSA Identity Governance & Lifecycle Recipes 



Thank you! 


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