RSA Archer Incident Management

Document created by alconj Employee on Nov 25, 2015Last modified by Christopher Dodge on Aug 24, 2017
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Use case for Business Resiliency



RSA Archer® Incident Management provides case management and incident response for reporting cyber and physical incidents, categorizing them, and determining the appropriate response procedures. You can evaluate the criticality of an incident and assign response team members based on business impact and regulatory requirements. Incident Management provides a metrics dashboard for tracking and reporting on costs, related incidents, loss and recovery.


Key Features

  • Central repository for reporting incidents and managing the incident lifecycle
  • Central repository of contact information for incident investigators, witnesses, and others involved in the investigation process
  • Listing of resolved incidents by resolution costs
  • Storage of all procedures that must be implemented as incidents occur, categorized by incident type (denial of service, phishing attack, and more)


Key Benefits

With RSA Archer Incident Management, you can:

  • Centralize incident data and allow end users to report cyber and physical incidents of any type, including theft, harassment, fraud and phishing
  • Enable whistleblowers to report incidents anonymously, and integrate data from a call center or intrusion detection service through the flexible Archer Web Services API
  • Control access to incident data down to the individual field level to protect the identity of the individuals involved and the integrity of your organization’s confidential information
  • Link incidents to specific findings and remediation plans, and monitor all remediation efforts and approvals
  • Produce rollup reports to track incidents and identify trends, incident similarities, and relationships




For More Information

To learn more about RSA Archer Incident Management:


To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller—or visit us at If you are an existing RSA Archer customer and have questions or require additional information about licensing, please contact RSA Archer at or call 1-888-539-EGRC.


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