|CALL-HANDLING PROCESSES||ESCALATION PROCEDURES||SUPPORT GOALS AND PARAMETERS|
Learn about RSA’s call-handling processes for customer relationship management.
Learn about RSA’s four-level process based on the severity of the issue, encouraging customers to voice concerns directly to the customer support team.
Get resolution for your third-party vendor problems with RSA technical support within standard resolution time goals.
Customer Guide to RSA Technical Support
This guide is designed to help you understand and maximize the benefits of your RSA Customer Support and maintenance agreement