RSA Customer Support Strategy

Document created by RSA Link Team Employee on Jan 14, 2016Last modified by RSA Link Team Employee on Jun 15, 2016
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CALL-HANDLING PROCESSESESCALATION PROCEDURESSUPPORT GOALS AND PARAMETERS

Learn about RSA’s call-handling processes for customer relationship management.

RSA Call-Handling Processes

Learn about RSA’s four-level process based on the severity of the issue, encouraging customers to voice concerns directly to the customer support team.

RSA Escalation Procedures 

Get resolution for your third-party vendor problems with RSA technical support within standard resolution time goals.

RSA Support Goals and Parameters

 

Customer Guide to RSA Technical Support
This guide is designed to help you understand and maximize the benefits of your RSA Customer Support and maintenance agreement

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