RSA ECAT Incompatibility Issue With Recent Patches Of Microsoft Windows 10

Document created by Jeff Shurtliff Employee on Feb 8, 2016
Version 1Show Document
  • View in full screen mode

Updated January 27, 2016

 

Dear Valued RSA Customer,

 

Summary:

 

RSA, The Security Division of EMC, has found an incompatibility issue between Microsoft Windows 10 and its ECAT agents. On endpoints where the Microsoft Windows 10 operating system is installed, a condition arises on startup, triggering an operating system crash (Blue Screen). The condition may repeat upon reboot, sometimes leading to a need to remove the ECAT driver after a safe reboot. While the condition has been reported against recent patches of the operating system, RSA is issuing this warning for all patch levels of Microsoft Windows 10.

 

Affected Products:

RSA ECAT 4.1 agents deployed on Microsoft Windows 10 endpoints

 

Recommendation:

To avoid this issue, RSA recommends uninstalling the RSA ECAT Agent from any Microsoft Windows 10 OS endpoints at this point.  RSA is urgently working to resolve this issue and will provide an update with a fix when available.

 

 

General Customer Support Information:

http://www.emc.com/support/rsa/index.htm

 

RSA Link:

https://community.rsa.com

 

EOPS Policy:

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the link below for additional details.
http://www.emc.com/support/rsa/eops/index.htm

 

Sincerely,

RSA Customer Support

Attachments

    Outcomes