Sec/User Mgmt: Enable, Unlock, and Delete User Accounts

Document created by RSA Information Design and Development on Apr 25, 2016Last modified by RSA Information Design and Development on Sep 1, 2016
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This topic provides instructions for enabling, unlocking, and deleting user accounts.

All users of Security Analytics must either have a local user account with username and password or have an external user account. Within Security Analytics, you can enable, disable, and delete local user accounts.

The first time an external user logs into Security Analytics, a new user entry is automatically created with Security Analytics. Security Analytics manages only user identification information; for example, Full Name and Email.

You can unlock locked accounts for both local and external users.

Enable Disabled Security Analytics User Accounts

To enable Security Analytics user accounts that have been disabled:

  1. In the Security Analytics menu, select Administration > Security.
    The Security view is displayed with the Users tab open.


  2. In the Users grid, select one or more accounts.
  3. Click 
    A dialog requests confirmation.
  4. If you want to enable the accounts, click Yes.
    The accounts are enabled, and the user can log in to Security Analytics.

Disable Security Analytics User Accounts

You can block user access by disabling users. Disabling the user does not delete user preferences. This action blocks user access without deleting user preferences so that upon re-enabling users, user preferences are intact. You can re-enable users to restore user access. Disabling users applies only to Local users and not External Users.

To disable Security Analytics user accounts:

  1. In the Users grid, select one or more accounts.
  2. Click .
    A dialog requests confirmation.
  3. If you want to disable the accounts, click Yes.
    The accounts are disabled, and the user can no longer log in to Security Analytics.

Unlock Locked Security Analytics User Accounts

A user is locked out for a period of time after a number of failed consecutive login attempts. To unlock Security Analytics user accounts that are locked due to excessive failed login attempts:

  1. In the Users grid, select one or more accounts.
  2. Click .
    A dialog requests confirmation.
  3. If you want to unlock the accounts, click Yes.
    The accounts are unlocked, and the user can log on to Security Analytics.

Delete Security Analytics User Accounts

If not using External Authentication, a user can log on to Security Analytics using a local account. These local accounts are directly managed using Security Analytics. To revoke access to a local user, either disable the account or delete the account completely from the system.

Note: This deletes all user preferences for the account from Security Analytics. If this is not the intention, disable the user instead of deleting the user.

To delete Security Analytics user accounts:

  1. In the Security Analytics menu, select Administration > Security.
    The Security view is displayed with the Users tab open.
  2. In the Users grid, select one or more accounts.
  3. Click .
    A warning dialog requests confirmation.
  4. If you want to delete the accounts, click Yes.
    The accounts are removed from Security Analytics, and the users can no longer log in to Security Analytics.
You are here: Manage Users with Roles and Permissions > Step 4. Set Up a User > Enable, Unlock, and Delete User Accounts

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