Check Point Collection: Troubleshoot

Document created by RSA Information Design and Development on May 9, 2016Last modified by RSA Information Design and Development on May 4, 2017
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Overview

This topic highlights possible problems that you may encounter with Check Point Collection and suggested solutions to these problems.

Troubleshoot Check Point Collection Issues

In general, you receive more robust log messages by disabling SSL.

               
Log Message/
Problem

Check Point Collection is not keeping up with the pace at which a Check Point event source is sending events.

Possible Cause

You have not configured the parameters for this event source so that it have a persistent connection.

Solution

To establish a persistent connection for a Check Point server, set the following Event Source parameters to the following values:

  • Polling Interval = -1
  • Max Duration Poll = 0
  • Max Events Poll = 0
  • Max Idle Time Poll = 0
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