Your Voice Matters

Document created by Jennifer Falasca Employee on May 19, 2016Last modified by Jennifer Falasca Employee on Jul 7, 2016
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Understanding what is truly important to our customers and partners is vital in developing and improving products and services. Needless to say, your feedback plays a very crucial role in our efforts to enhance your overall experience. The RSA VoC program gathers customer feedback through surveys, interviews, customer-focused events, and community forums. Gathering data through multiple channels provides us with a comprehensive view of the issues affecting you.

Once we gather your feedback through our various listening posts, we consolidate and review the data to identify key drivers in satisfaction. Cross functional analyzation of these insights enables RSA to further identify and implement improvements that will increase functionality and efficiency of customer and partner enterprises.

Last but not least, the RSA Total Customer Experience (TCE) team prioritizes initiatives and drives changes to areas of improvement, across the globe. The TCE team will continuously review, track and measure improvements through a closed loop process to ensure that the systems in place will perform for you to the best of their ability.

 

The RSA Voice of the Customer program is your advocate for:

  • • RSA’s focus on your “Time to Value”
  • • Improved support and service effectiveness and timeliness
  • • Closer engagement with the RSA Account Teams
  • • Comprehensive documentation
  • • More transparency into the RSA Product Roadmap

 

To learn more contact us at VoC@RSA.com

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