000032753 - Upgrading to RSA Security Analytics 10.6 may take a long time to complete when utilizing SMCUpdate

Document created by RSA Customer Support Employee on Jun 14, 2016
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Article Number000032753
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics Server, Security Analytics UI
RSA Version/Condition: 10.6
Platform: CentOS
O/S Version: EL6
IssueWhen upgrading Security Analytics from 10.4.x or 10.5.0.x to 10.6 utilizing SMCUpdate, there could be a delay in the upgrade completing by up to an hour.
If certain actions are taken before the upgrade has completed, issues may be experienced with the Security Analytics Server.
WorkaroundRSA recommends that customers that are on 10.4.x or 10.5.x and are upgrading to 10.6 utilizing SMCUpdate allow up to 1 hour for the upgrade to complete.
Once the upgrade has completed, the admin user will be prompted to reboot the appliance.
NotesThis information was also communicated in an RSA SecurCare Online Advisory on March 11, 2016.