000029976 - AM console menu items not working in IE 11

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 28, 2019
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Article Number000029976
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: Customer doesn't know/not sure-see notes
Platform: Linux
Platform (Other): AM8.1 SP1 P1
O/S Version: Suse Linux
Product Name: null
Product Description: null
IssueIE11; Security Console drop down menu not allow selection

For example:

I was not able to get to the following in SC:
 
Identity—Users—manage existing
Reporting—Reports---Manage existing
Access-Authentication Agents—Manage existing
 
OC:
Identity Sources—manage existing (though link from Home tab worked)
Administration—Date & Time
 
I saw this behavior in 8.1 base as well as 8.1 SP1p2.
 

 
WorkaroundEnable compatibility View in IE 11 resolved the issue. 





From IE  browser---Options (Gear icon)----Compatibility View Settings. I just added the domain suffix into the list and all consoles/menu items started working 

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