|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics Server, Security Analytics UI
RSA Version/Condition: 10.5.x, 10.6.x
|Issue||When logging into the user interface for a secondary Security Analytics server, the red warning banner below is seen.|
The error message below is displayed in the banner.
One or more services are not licensed. Please see Services for additional details.
|Cause||Only the primary Security Analytics server can receive it's license from the RSA License Server.|
The secondary server has a different MAC address than the primary server. As a license can be bound to only one MAC address, the secondary Security Analytics server is unable to obtain the license.
As explained in the Security Analytics User Guide, secondary Security Analytics servers have the following limitations:
|Resolution||This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.|
|Notes||This error does not affect the functionality of the secondary Security Analytics server.|