000030884 - Content Record buttons do not work after clicking a Key field link in a Notification in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 14, 2017
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Article Number000030884
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Content Record
RSA Product Versions: 5.5 SP3 HF1 (5.5.3.0.1)
IssueContent Record buttons do not work after clicking a Key field's link in a Notification and then clicking the Edit button.
The following two sample links show the difference is with the lower case "i" in the "moduleid" Query String Parameter:

User-added image
Cause

Due to changes made in 5.5 SP3 for the Navigate Away / Record Unlock enhancement (ARCHER-13313), the Query String Parameters in the Key field's link were being processed differently.  Archer Platform 5.5 SP3 HF2 (5.5.3.0.2) now evaluates and converts the Query String Parameters' values correctly.

ResolutionUpgrade the Archer Platform to 5.5 SP3 HF2 (5.5.3.0.2).
WorkaroundChoose one of the three possible workarounds:
  1. In the URL, manually change the lower case "i" to an upper case "I".
  2. Modify the Notification to include the Content Deep Link.
  3. Modify the mail relay to perform a find/replace of the "moduleid" to "moduleId".

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