000031832 - Unable to load external http/https link in existing window in RSA Archer 6.0 Quick Links

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 14, 2017
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Article Number000031832
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Quick Links
RSA Version/Condition: 6.0 Build 1291
Platform: Windows
IssueUnable to load external http/https link in existing window in RSA Archer 6.0 Quick Links.

Steps to Reproduce:

1. Administration > Workspaces & Dashboards > Workspaces
2. Navigate to an existing workspace > click Quick Reference tab
3. Create an external http link that is linked to a website and embed it in the existing window
4. Click Apply or Save
5. Go to workspace where the Quick Link was created and click on the link

Note: This was tested in Archer 5.x with the website www.emc.com and it works, but it does not work in 6.0. It still renders a Loading screen.

Expected: The website should load in the existing window.

Actual: Loading screen is displayed and does not load the website.

User-added image

This is a browser limitation to enhance security.

You'll notice some sites load fine, but other do not.

If the site responds with an X-Frame-Options:SAMEORIGIN header, the browser will block it.
If that header is present, the console will print out the following error:  Refused to display 'https://www.google.com/' in a frame because it set to 'X-Frame-Options' to 'SAMEORIGIN'.

ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution.
WorkaroundThe workaround would be to create the link and select "Open in new window".