000030848 - RSA Security Analytics UI experiences sluggishness after updating Google Chrome to version 44.0.2403.125

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 14, 2017
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Article Number000030848
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI, Security Analytics Server
RSA Version/Condition: 10.4.x
Platform: CentOS
Platform (Other): Google Chrome v44.0.2403.125
O/S Version: EL6
IssueAfter updating Google Chrome to version (44.0.2403.125), it may be observed that the Security Analytics user interface becomes sluggish, potentially leading to connectivity issues. 
This may include pages loading more slowly and at times becoming unresponsive.
When inspecting the page using Google Chrome Developer Tools (such as live headers), the following error message is reported:  
         Failed to load resource:  net::ERR_INSECURE_RESPONSE
 
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The following error is also observed in the /var/lib/netwitness/uax/logs/sa.log file on the Security Analytics server:
2015-07-30 10:55:10,407 [qtp1734878645-391] WARN org.atmosphere.cpr.DefaultBroadcaster - AtmosphereResource 5db81346-5ce 0-4c52-84e1-561517e93f09 is not suspended. If cached messages exists, this may cause unexpected situation. Suspend first
ResolutionThis issue is currently being investigated by the Engineering team in order to identify a permanent resolution for the issue.
WorkaroundIf you experience this issue, downgrading to the previous version of Google Chrome will work around this issue until RSA provides a permanent fix. Alternately, use a different browser, such as Mozilla Firefox or Internet Explorer.
In order to prevent the issue from occurring, temporarily disable the update functionality in Google Chrome to prevent version 44.0.2403.125 from being inadvertently installed.
To disable auto-updates in Google Chrome, follow the steps below.
  1. In the web address bar, type the following and press enter:  chrome://plugins
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  2. In the listed plugins, locate the plugin entitled Google Update and click on the Disable button underneath it.
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  3. Restart the Google Chrome browser for the change to take effect.
NotesTo determine the version of Google Chrome currently running, click on the settings icon on the far right hand corner of the browser, and select About Google Chrome.

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