000031614 - Excluding the Index file from anti virus scanning

Document created by RSA Customer Support Employee on Jun 14, 2016
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Article Number000031614
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.3.1
Platform: Windows
Platform (Other): null
O/S Version: Customer doesn't know/not sure-see notes
Product Name: null
Product Description: null
IssueExcluding the Index file from anti virus scanning.
ResolutionIn the past we have recommended excluding the Index file from being actively scanned by anti virus software. This is usually recommended after an issue has been discovered with the indexing process and no other good reason for the issue can be found.
Lately I have not seen many conflicts between anti virus scanning and the index folder.
 

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