|Applies To||RSA Product Set: Security Analytics|
RSA Product/Service Type: Security Analytics Server, Security Analytics UI, Core Appliance
RSA Version/Condition: 10.4.x
|Issue||One or more of the following problems have been observed with this issue:|
# service collectd restart
Stopping collectd: [ OK ]
Starting collectd: ERROR: lt_dlopen ("/usr/lib64/collectd/java.so") failed: file not found. The most common cause for this problem are missing dependencies. Use ldd(1) to check the dependencies of the plugin / shared object.
[ OK ]
collectd: lt_dlopen ("/usr/lib64/collectd/java.so") failed: file not found. The most common cause for this problem are missing dependencies. Use ldd(1) to check the dependencies of the plugin / shared object.
collectd: plugin_load: Load plugin "java" failed with status 1.
collectd: Found a configuration for the `java' plugin, but the plugin isn't loaded or didn't register a configuration callback.
|Cause||RSA included an openjava jdk in the patch bundle.|
While the rpm does in fact upgrade correctly, an unresolved link to the previous version of the openjava jdk is then present in the /usr/lib64 directory, which affects collectd.
|Resolution||The issue is permanently resolved in the Q2 2015 Security Patch.|
|Workaround||This issue can be resolved by removing the incorrect link and recreating the link. Follow the steps below on any host reporting the issue.|
|Notes||It make take upwards of 48 hours for the error to clear in the Security Analytics UI. |
While no workaround exists, this error is cosmetic in nature and can be safely ignored until the problem clears itself.
It will not affect any type of core SA functionality, including UI functions such as investigation and reporting.