000026352 - RADIUS server(s) missing after the migration from RSA Authentication Manager 7.1 to Authentication Manager 8.x

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jul 26, 2019
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Article Number000026352
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
IssueAfter migrating from RSA Authentication Manager 7.1 to Authentication Manager 8.1, the RADIUS server(s) is missing in the Security Console and Operations Console. The following use case scenarios may be presented:
  • The RADIUS server is missing for one of the replica servers.
  • No RADIUS servers are listed on the primary or any of the replica RADIUS servers.
ResolutionTo resolve this issue, 
  1. Log into the Authentication Manager primary's Security Console.
  2. Navigate to Access > Authentication Agents > Manage Existing.
  3. Find the agent that has the conflict with the server's IP address.

  • Be sure to check both the unrestricted and restricted agent lists for the conflict.

  1. Delete the conflicting agent.
  2. Restart the Authentication Manager services.
  3. Login to the Security Console to confirm that the missing RADIUS servers are now in the RADIUS server list.
NotesIf the agent cannot be deleted for any reason, a change to the IP address/hostname of the Authentication Manager server itself can be made or redeploy Authentication Manager with the new IP address/hostname that does not conflict with the agents.
Legacy Article IDa64572