000026327 - Where can I download Bit9 for RSA ECAT?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Aug 5, 2017
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Article Number000026327
Applies ToRSA Product Set: ECAT, NetWitness Endpoint
RSA Product/Service Type: Bit9
Platform: RSA Download Central (download.rsasecurity.com)
IssueHow do I download an upgraded Bit9 version for RSA ECAT if it's not found withinin RSA Link on the Version Upgrades page?
Resolution

Bit9 downloads are not found in the RSA Link portal because not all customers have purchased the product.  However, those who have purchased the product may return to their original order to find the download.


To download Bit9 from RSA Download Central, follow the steps below.


  1. Log in to RSA Download Central by navigating to the following URL:  https://download.rsasecurity.com
     
  2. Click on Order History under SOFTWARE in the navigation menu.
     
  3. If a version upgrade is available, it will be displayed as an order.  Click on the hyperlink for the appropriate serial number.

     
  4. After clicking on the appropriate serial number, the Bit9 files that can be downloaded will be displayed.

 


If you are unsure of any of the steps above or experience any issues, contact RSA Customer Support and quote this article ID for further assistance.

Legacy Article IDa66956

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