000027710 - You do not have access to any report results folder

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027710
Applies ToenVision Core

Alert is fired with the following event:


Message Text %NIC-3-802003: Webserver-InvalidScheduledReportTask-ErrorDetection, Webserver, enVisionSystem, InvalidScheduledReportTask, "TaskName", ErrorDetection
Alert ID envision_ip:xxxxxxxxxxxx

IssueManager Scheduled reports shows You do not have access to any report results folder
Stale Permissions in the nicdb or broken permissions in the nicdb
Resolution

Open a cmd prompt on the ES or ASRv:
1. change directory to %_Envision%\database\cmd.
2. run validatepermissions.
3. it will show something similar but for the device group table
=================== The following entries in permission table refer to a non-existent user or group ===================
Guid: has 1 references.
=================== The following entries in user_group table refer to a non-existent user ===================
=================== The following entries in user_group table refer to a non-existent group ===================
=================== The following entries in view_user_group table refer to a non-existent user ===================
=================== The following entries in view_user_group table refer to a non-existent group ===================
=================== The following entries in permission table refer to a non-existent device group ===================
=================== The following entries in permission table refer to a non-existent report folder ===================
=================== The following entries in permission table refer to a non-existent site ===================
=================== The following entries in permission table refer to a non-existent dashboard item ===================
=================== END OF PERMISSION VALIDATION ===================
Execution time: 0.062 seconds
if that is the case
run the following
E:\nic\4100\\database\cmd&gt;validatePermissions.cmd DELETE<BR>it will show something similar but for the device group table<BR><BR>=================== The following entries in permission table refer to a non-existent user or group ===================<BR>Guid: has 1 references.<BR>Guid: deleted from permission<BR>=================== The following entries in user_group table refer to a non-existent user ===================<BR>=================== The following entries in user_group table refer to a non-existent group ===================<BR>=================== The following entries in view_user_group table refer to a non-existent user ===================<BR>=================== The following entries in view_user_group table refer to a non-existent group ===================<BR>=================== The following entries in permission table refer to a non-existent device group ===================<BR>=================== The following entries in permission table refer to a non-existent report folder ===================<BR>=================== The following entries in permission table refer to a non-existent site ===================<BR>=================== The following entries in permission table refer to a non-existent dashboard item ===================<BR>=================== END OF PERMISSION VALIDATION ===================</FONT></P> <P><FONT face="Times New Roman"><FONT size=2>Stop and start the nic webserver service and verify correction.</FONT></P></FONT></body>

Legacy Article IDa63606

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