|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
O/S Version: SUSE
|Issue||When a user is given a "fixed passcode" and attempts to log in for the first time, they are prompted to change the "pin". They type in what they think is a "new pin" but it is actually a new "fixed passcode". They then attempt to log in again and use their "new pin" and original "fixed passcode" resulting in the "Authentication method failed, passcode format error"|
Other errors may follow, like PIN/fixed passcode change failed, PIN/fixed passcode reuse detected.
|Resolution||The "new pin" is actually the "new fixed passcode" and that is what the user needs to log in with once its set.|
|Legacy Article ID||a58074|