|Applies To||Authentication Manager 7.1|
|Issue||Passcode Format Error|
When a user is given a "fixed passcode" and attempts to log in for the first time, they are prompted to change the "pin". They type in what they think is a "new pin" but it is actually a new "fixed passcode". They then attempt to log in again and use their "new pin" and original "fixed passcode" resulting in the "Authentication method failed, passcode format error"
Other errors may follow like PIN/fixed passcode change failed, PIN/fixed passcode reuse detected.
|Cause||Enter a static password of 1234 and trying to confirm pin of 1234. Authentication Manager 7.1 rejects this as a reuse attack. You must actually change the fixed passcode to a new value.|
|Resolution||The "new pin" is actually the "new fixed passcode" and that is what the user needs to log in with once its set.|
|Legacy Article ID||a58074|