000027160 - RSA Authentication Manager 8.x - Fixed Passcode is failing with Authentication method failed passcode format error

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Aug 14, 2019
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Article Number000027160
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
O/S Version: SUSE
IssueWhen a user is given a "fixed passcode" and attempts to log in for the first time, they are prompted to change the "pin".  They type in what they think is a "new pin" but it is actually a new "fixed passcode".  They then attempt to log in again and use their "new pin" and original "fixed passcode"  resulting in the "Authentication method failed, passcode format error"

Other errors may follow, like PIN/fixed passcode change failed, PIN/fixed passcode reuse detected.
ResolutionThe "new pin" is actually the "new fixed passcode" and that is what the user needs to log in with once its set.
Legacy Article IDa58074