|Applies To||Authentication Manager 7.1 SP4 on Windows|
|Issue||Upgrade Authentication Manager 7.1 to SP4 successfully.|
To upgrade the Authentication Manager 7.1 instances to SP4 on windows, follow these steps:
- If there are any replica(s) instances in the realm, verify that replication is healthy.
- Verify that NTFS name convention is not Disabled on the server. To do so, do the following:
Open the System registry.
- Place the SP4 installation files in a folder from the root of the drive (i.e. C:\RSA_SP4Install. Avoid having a long path)
Microsoft Distributed Transaction Coordinator
- Delete all .SQL files from C:\windows\temp directory (If any)
RSA Authentication Manager 7.1 Service Pack 4 (SP4) is supported for VMware ESX 4.0 and 3.5.
The following VMware ESX 4.0 features are supported:
- Physical to virtual conversion
- Virtual to physical conversion
When using physical to virtual conversion or virtual to physical conversion, the hardware/memory configuration (fingerprint) may change causing the RSA Authentication Manager 7.1 server services to fail starting automatically. To resolve this issue, the fingerprint must be reset using the "rsautil manage-secrets reset" command.
The VMWare host systems, VMWare guest systems, and any physical servers must be configured to use a known-good NTP Server on all systems, before doing the upgrade. If these have not been configured, and configuring NTP would change the time on any of them significantly, contact RSA first.
The following VMware ESX 4.0 features and tools are not supported:
- Distributed Resource Scheduler (DRS)
- High Availability (HA)
- VMware Consolidated Backup (VCB)
- Legato Filesystem Sync Driver
- Legato Virtual Machine Memory Driver (Balloon driver)
RSA recommends that customers use the features built in to RSA Authentication Manager 7.1 for these types of services.
VMWare Memory Settings
In order for the embedded Oracle database in RSA Authentication Manager to work properly, the following memory settings are required for VMWare.
- Allocated memory should be set to 4G for a 32-bit OS and 8G for a 64-bit OS.
- Reserved memory should be set to 4G for a 32-bit OS and 8G for a 64-bit OS.
- Allocated memory and reserved memory should be set to the same value.
TAKE A BACKUP of the Primary Prior to Applying SP4. Use the Authentication Manager 7.1 Backup utility to make a backup of your deployment (Operations Console/Maintenance/Backups)
Authentication Manager 7.1 Has to be patched at least to SP2 prior to upgrading to SP4. (i.e. You can upgrade an Authentication Manager 7.1SP2 instance directly to SP4. SP3 is not a pre-requisite). Once upgraded to SP4, the latest Authentication Manager Patch can be applied on top.
Follow the steps above along with the Authentication Manager 7.1 SP4 readme.
If SP4 upgrade has failed on an instance, please contact customer support prior to attempting another install of SP4.
Also see primus solution a53490
|Legacy Article ID||a56533|