000026284 - How to Factory Reset the Appliance 3.0 back to it's System Defaults.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026284
Applies To

RSA SecurID Appliance 250 and the Rsa SecurID Appliance 130 Units.

IssueHow to Factory Reset the Appliance 3.0  to it's System Defaults.
Resolution

 Restoring System Defaults on the Appliance


You can restore the Appliance to the state when it was first shipped out of the factory. When you do this, you delete all Authentication Manager and Appliance-only configuration and data. Therefore, you should only use this feature if instructed by RSA Customer Support, or if you are sure you do not need to retain the information and data.


If your RSA Appliance factory-image is an older image such as  SP0  (3.0.0.0 ) or SP2  (3.0.2.10 )  consider whether you want to continue using the older image, or replace the factory-image with an updated one such as SP4 (3.0.4.10) , before resetting  the appliance.


   1. Connect a Monitor and USB keyboard directly to the RSA Appliance  3.x    



2.At the physical machine, restart the Appliance.  The system will go through a POST sequence


The GRUB boot-loader menu appears.


3.Using the down arrow key on the keyboard, immediately select Factory Reset from the boot menu.


If you do not select Factory Reset within 5-10 seconds, the Appliance starts. If this happens, start over with step 2.


4.To confirm that you want to reset the Appliance, type:



yes



This will take several minutes.  After the Appliance completes the reset, it shuts down and restarts.The Appliance displays the logon prompt.



Note: Immediately after the logon prompt is displayed, the console displays inventory errors (such as "The OpenIPMI driver is currently loaded") that prevent you from accessing the logon prompt. Press Enter to access the logon prompt. Ignore the error messages, and continue with step 5.


5.Log on to the Appliance, and complete Quick Setup. For more information, see "Performing Quick Setup on the Appliance Primary" on page 38 and "Performing Quick Setup on an Appliance Replica" on page 75 (note: these page numbers change with updated documentation).

NotesAll this information can be found in the SecurID Appliance Owners Guide.
Legacy Article IDa44382

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