000027756 - What happens when you reach the license limit of RSA Authentication Manager?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000027756
Applies ToRSA Authentication Manager 8.1
RSA Authentication Manager 8.0
License
IssueThere was a problem processing your request. License violation, active user limit exceeded.
Resolution

When the license limit is exceeded the administrator can no longer assign tokens (or fixed passcodes) to users however authentication will continue for those existing users with tokens assigned. The listening port for native SecurID authentication is 5500/udp and for listening ports for RADIUS authentication ports are 1645/udp and 1812/udp.


 


An exceeded license usually means that you require an upgrade license to up the limit of the license. The alternative would be to use reports on current users and tokens to see what housekeeping can be performed; for example removing users from the authentication manager that are no longer employed.


 


Please refer to Chapter 7 (Administering RSA Authentication Manager), from page 170 of the RSA Authentication Manager 8.1 Administrator?s Guide for information on licenses.


 


Here is an example of exceeding the license limit with an RSA Authentication Manager 8.1 primary using a 10 user level license.


 



  

Administrative Task


  

  

License Status


  

  

Nine users have an assigned token.


  

  

Warning: Your system has exceeded 85% of the licensed user limit.


  

 


  

     

Status


     

     

Licensed Feature


     

     

Limit


     

     

Actual


     

     

Approaching Limit


     

     

Users with Assigned Authenticators


     

     

10


     

     

9


     

  

 


  

 


  

  

Nine users have an assigned token. An administrator assigns a single token to a user where the user had no token assigned before.


  

  

Warning: Your system has exceeded 95% of the licensed user limit.


  

 


  

     

Status


     

     

Licensed Feature


     

     

Limit


     

     

Actual


     

     

Approaching Limit


     

     

Users with Assigned Authenticators


     

     

10


     

     

10


     

  

 


  

 


  

  

Ten users have an assigned token. An administrator assigns a single token to a user where the user had no token assigned before.


  

  

Warning: Your system has exceeded the licensed user limit.


  

 


  

     

Status


     

     

Licensed Feature


     

     

Limit


     

     

Actual


     

     

Approaching Limit


     

     

Users with Assigned Authenticators


     

     

10


     

     

11


     

  

 


  

 


  

  

Eleven users have an assigned token. An administrator assigns a single token to a user where the user had no token assigned before.


  

  

Warning: Your system has exceeded the licensed user limit.


  

 


  

During the administrative task of assigning the token to the user a message appears: ?There was a problem processing your request. License violation, active user limit exceeded?.


  

 


  

 


  

 


 


Please contact your local RSA sales representative or RSA reseller on the costs of upgrading the license and maintenance for RSA Authentication Manager.

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