000026273 - How to find RSA ECAT troubleshooting logs

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026273
IssueHow to find RSA ECAT troubleshooting logs.
Resolution

If you encounter a problem with your ECAT server or a deployed Agent please gather these logs for support to review. The agents don't have a large footprint and do not necessarily leave a log, so in this case we would gather the Windows Event Logs for the ECAT service and the latest scan export from the Server.


 


RSA ECAT troubleshooting Logs


  • ECAT UI Logs

    • Please send Support the ConsoleUI-Error.log in the ECAT Server folder
  • ECAT Console Logs

    • Please send Support the ConsoleServer-Error.log in the ECAT Server folder
  • ECAT Agent Logs

    • Windows Event Logs of the ECAT Service
    • Scan data
    • Please send Support the exported scan data (right click on the machine in ConsoleUI) select Export Scan information to file. This exported csv file contains bios version, OS version, ecat service name etc.

 


If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance. 

Legacy Article IDa64698

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