000033265 - Can't import Go Daddy certificates in RSA Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033265
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Windows
IssueCannot import Go Daddy certificate chain.
The Authentication Manager administrator was able to import the Root CA certificate, but when trying to import Intermediate Certificate the administrator gets the following error:
"There was a problem processing your request. This certificate or its signing CA is not valid. Select another certificate to import, and try again."
ResolutionWhen Go Daddy issues the certificate the Root CA certificate is in a .cer format. The Chain and Server Certificates are in a .crt format.
The Root import with no problem. Importing the chain will fail.
The Authentication Manager 8.1 server does not accept certificates in the .crt format.
The fix is to open the Chain and Server certificates in Windows and export each Certificate as a file. The Windows certificate tool will convert the certificate into a .cer format.
Then you will be able to import the certificates.