000033156 - Amber LED light illuminated on an RSA Security Analytics Direct-Attached Capacity (DAC)/log decoder appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on May 6, 2019
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Article Number000033156
Applies ToRSA Product Set: Security Analytics, RSA NetWitness Logs & Network
RSA Product/Service Type: SA DAC
RSA Version/Condition: 10.4.x,10.5.x, 10.6.x
Platform: CentOS
IssueThe picture below shows the illuminated amber LED on the DAC on the top left side of the image:

Amber LED on appliance lighted up
ResolutionThe amber light can illuminate if one of the power supplies is not powered on. There are no power switches on the DAC power supplies. Confirm that the power cords are securely plugged in on both power supplies.  Note that the amber light is not illuminated in the image below:

Amber LED turned off after redundant power supply is provided

If the issue continues, contact RSA Customer support by phone, online or by email.