000033183 - The default language for the global report does not match the default language of the user error when trying to save a global report in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Sep 16, 2019
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Article Number000033183
Applies ToRSA Product Set: Archer
RSA Version/Condition: 5.5.2
 
IssueWhen trying to save a report, the following error message might be displayed:

The default language for the global report does not match the default language of the user.

 

User-added image
 


Users cannot save a report in a different language than the user's configured interface.
ResolutionThis is the expected behavior with regards to saving/modifying reports.
  1. Go to Administration > Access Control > Manage Users and select the troubled user.
  2. Change the user's language to match the report.
  3. Click Save.
  4. Have the user log out and log back in.
  5. Confirm that the user is able to save the report.
In versions 5.5.4.3 and later, this behavior is documented in the Archer Administrator guide.

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