000026991 - How to upgrade the iDRAC firmware through the web interface on RSA NetWitness Platform appliances

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 26, 2019
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Article Number000026991
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Version/Condition: 10.6.x, 11.x
Platform: iDrac
Platform (Other): Dell PowerEdge appliance
IssueHow to upgrade the iDRAC firmware on Dell PowerEdge through the web interface on RSA NetWitness appliances?

CVE-2013-3589 affects Dell iDRAC6 monolithic devices with firmware before 1.96 and iDRAC7 devices with firmware before 1.46.45.
CVE-2013-4783 affects Dell iDRAC6 with firmware 1.x before 1.92 and 2.x and 3.x before 3.42, and iDRAC7 with firmware before 1.23.23

To fix several vulnerabilities in the iDRAC firmware, follow these instructions to download and upgrade the firmware in a Dell iDRAC via command line.

This solution requires that the iDRAC be configured, enabled and accessible via the console URL or through an ssh session.
For iDRAC firmware upgrade, upgrading using the console is preferable.
If an ssh session is interrupted during the upgrade it could render the iDRAC unusable. 

If the iDRAC is not configured and not connected to a network there is no reason to upgrade the firmware. 

For the correct version of the iDRAC firmware to download see, RSA NetWitness Availability of BIOS & iDRAC Firmware Updates

Download the following file: 



{Version} will be specific to the Dell hardware appliance type and the firmware version.
.EXE file extension is the
Update Package for Microsoft® Windows® 64-Bit.


The web interface installation instructions are as follows:

  1. Copy the iDRAC-with-Lifecycle-Controller_Firmware_{Version}.EXE file to a location where the iDRAC web browser can access the file.
  2. Open the iDRAC Web interface using a supported Web browser.
  3. Log in as root or another administrator level iDRAC account.
  4. Go to Overview > iDRAC Settings > Update and Rollback > Update. The Firmware Update page is displayed.
  5. Click Browse, select the .EXE file and click Upload.
  6. Wait for the upload to complete, a percentage progress of upload appears in the bottom left of the web browser. After the upload is completed, the Update Details section displays the firmware file uploaded to iDRAC and the status.
  7. Select the firmware file and click Next or Install.  When you click Next or Install you will see a progress report of the update status displayed.
  8. When the update completes, close this browser window, wait for 2 to 5 minutes for the iDRAC to reboot and re-connect via a new browser window.

Only the iDRAC will reboot at the end of the process.  The appliance operating system will not reboot.

NotesFor instructions on upgrading the Dell iDRAC firmware via the command-line interface, refer to the knowledgebase article How to upgrade the iDRAC firmware from the command line on RSA NetWitness appliances.
Legacy Article IDa66524