000026247 - How to reset the admin password in the RSA Security Analytics UI

To reset the password to the admin account in the RSA Security Analytics UI, follow the steps below.

1. Connect to the RSA Security Analytics server appliance via SSH as the root user.
2. Navigate to the appropriate directory for the User Interface by issuing the following command: 
   

   
   # cd /var/lib/netwitness/uax/db

   
   
3. Download the h2-1.3.172.jar file from this article and copy the file into the /var/lib/netwitness/uax/db directory on the appliance using WinSCP or a comparable FTP client.
4. Stop the Jetty service with the following command: 
   

   
   # stop jettysrv

   
   
5. Issue the following command to reset the admin user's password back to the default value: 
   

   
   # java -cp ./h2-1.3.172.jar org.h2.tools.Shell -url jdbc:h2:./platform -sql "update users set passwd = 'wOGQd2Vd59vitD0medIGRNEHInjEFlJosJSFeH3k0aNlhBTsuHQ0cQ==' where login = 'admin'"

   
   
6. Start the Jetty service with the following command: 
   

   
   # start jettysrv

   
   

If this does not solve your issue, please open a case with RSA Technical Support and reference this article so that we may better assist you.

See the screenshot below for an example of the procedure.