000026400 - How can I suggest a new event source in RSA Security Analytics and RSA enVision?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000026400
Applies ToRSA Product Set: Security Analytics, enVision
IssueHow can I suggest a new event source in RSA Security Analytics and RSA enVision?
How do I submit an Enhancement Request to add a new event source in Security Analytics or enVision?
How do I submit an RFE for new devices to be added as event sources for logs and what is the approval process?
Resolution

Submit a Request


To submit an enhancement or feature request, all you need to do is to open a normal Technical Support case or submit a request via the following URL:


   https://emcinformation.com/64308/REG/.ashx 


to request support for a new event source.


Approval Process


Enhancement requests are reviewed by Product Management for consideration in future releases. While every enhancement request is considered, there is no guarantee that an enhancement request will be incorporated in a future release. Should you wish to escalate, prioritize or receive an estimate on the expected delivery, please obtain the Enhancement Request reference number from Technical Support and contact your RSA Sales team.


After the enhancement request has been submitted, the Support case will be closed. Further progress is made by contacting Sales.


Event Source Updates


For some devices, newer versions are already supported through the latest Event Source updates. You should download and apply these first before submitting any enhancement request.


You can find those here:


   https://knowledge.rsasecurity.com/scolcms/sets.aspx?product=content_updates

Legacy Article IDa41142

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