on Jun 14, 2016Article Content
| Article Number | 000031460 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 7.1 SP4 Platform: Windows O/S Version: 2008 Server R2 x64 |
| Issue | The user will need to re-import the software token everytime they access the Xenapp desktop Cause: The windows software token file is removed everytime a user logs off the virtual desktop, thus the token files must be stored in a single database accessed by all users To create a single database, you must install the desktop application from the msiexec command line, using the SETSINGLEDATABASE property. This property creates a single database in the All Users directory. When the user starts prelogon to the VPN client, for example, the VPN client retrieves a token from All Users. |
| Resolution | The following command creates a single token storage database that is not associated with a specific user. Install a Single Token Database to the Default Location For the Standard desktop application, type: msiexec /qn /i pathname\RSASecurIDToken500.msi /lv c:\install.log SETSINGLEDATABASE=TRUE For the RSA SecurID Software Token with Automation, type: msiexec /qn /i pathname\RSASecurIDTokenAuto500.msi /lv c:\install.log SETSINGLEDATABASE=TRUE Install a Single Token Database to a Non-Default Location Using an absolute path with the SETDATABASEDIR property creates a single database instance that is owned by the first user to use the application. The first example specifies an absolute path that begins with the drive letter and a backslash: drive:\. The second example uses the %HOMEDRIVE% Windows environment variable to specify the drive letter that is set in Active Directory. For the Standard desktop application, type: msiexec /qn /i pathname\RSASecurIDToken500.msi /lv c:\install.log SETSINGLEDATABASE=TRUE SETDATABASEDIR=c:\LocalDir For the RSA SecurID Software Token with Automation, type: msiexec /qn /i pathname\RSASecurIDTokenAuto500.msi /lv c:\install.log SETSINGLEDATABASE=TRUE SETDATABASEDIR=%HOMEDRIVE%\LocalDir |
| Notes | The SETDATABASEDIR should be a drive, not a directory |