| Article Number | 000031089 |
| Applies To | RSA Product Set: SecurID
RSA Product/ Service Type: Authentication Manager
RSA Version/Condition: 8.1 |
| Issue | - Authentication Manager 8.1 services are down and SSH is needed to copy files to or from the server for investigation (e. g., log files or debug scripts).
- There may be instances where the Operations Console cannot be opened in a browser due to missing credentials, thus SSH connectivity cannot be enabled to reset the credentials.
|
| Resolution |
Open a console connection to the server. If it is a hardware appliance, connect a keyboard and monitor. If it is a virtual machine, open the console from the Hypervisor client.
Login as rsaadmin, then switch to root.
RSA Authentication Manager 8.1.0.0.0-build1364817
am81p login: rsaadmin
password:
Last login: Mon Aug 31 01:11:42 2015 from jumphost.vcloud.local
RSA Authentication Manager Installation Directory: /opt/rsa/am
rsaadmin@am81p:~> sudo su -
rsaadmin's password:
am81p:~ #
Run the following command to enable SSH.
am81p:~ # /opt/rsa/am/utils/bin/appliance/configureSSH.sh enable
Shutting down the listening SSH daemon failed
Starting SSH daemon done
Saving iptables configuration done
Saving iptables configuration done
am81p:~ #
Run the following command to disable SSH again (if needed).
am81p:~ # /opt/rsa/am/utils/bin/appliance/configureSSH.sh disable
Shutting down the listening SSH daemon done
Saving iptables configuration done
am81p:~ #
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| Notes | See also KB article How to enable SSH via the command line on on AM8.x that provides steps to accomplish the same goal using direct Linux commands.
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on Jun 14, 2016